Shipping policy

Last updated: 21 October 2026

Dispatch

Launch orders: dispatch begins on Monday 16 November 2026. Orders placed before that date will not be dispatched earlier.

Once dispatch has begun, we aim to dispatch in-stock standard orders within 48 hours of the order being placed. This is a target, not a guaranteed dispatch time. Bank holidays, stock availability and busy periods may affect timing. Any different dispatch date stated on a product or agreed with you will apply to that order.

Delivery options and charges

The delivery options, charges and estimates available for your address are shown at checkout before you pay. Royal Mail delivery estimates relate to transit after dispatch; they are additional to our processing time. Choosing Express delivery does not by itself guarantee faster dispatch or a particular arrival date.

We are happy to consider delivery worldwide, subject to carrier coverage, destination restrictions and an agreed delivery charge. If checkout does not offer delivery to your address, please contact us before ordering for a quotation. We will confirm the total delivery charge and estimated timing before you commit. We do not promise delivery to every destination.

Current UK services

Standard: £4.99; currently free for qualifying orders of £50 or more. Estimated transit time: 3–5 business days after dispatch.
Express: £6.99. Estimated transit time: 1–2 business days after dispatch.

Checkout confirms the applicable charge, eligibility and estimate for your order. These are delivery estimates, not a promise of dispatch or next-day arrival.

Urgent orders

For a birthday, golf event or other time-sensitive order, please contact us before ordering. We will check stock and available services. A specific dispatch or delivery deadline is only agreed when we confirm it expressly in writing.

International orders

International delivery may take longer because of customs and local delivery arrangements. Any import taxes, duties or carrier clearance charges not collected at checkout may be payable by the recipient under local rules. We will make the applicable arrangements clear before accepting an individually quoted order. Mandatory consumer rights are unaffected.

Delays, damage or missing parcels

If an order is delayed, lost or arrives damaged, contact us with your order number. We will investigate with the carrier and arrange the remedy you are entitled to. For consumer orders, we remain responsible for the goods until they are delivered to you or someone you nominate, unless you independently appoint a carrier we did not offer. You do not have to pursue our carrier yourself.

For consumer orders, we will deliver within 30 days of the contract being made unless we agree a different delivery period with you, including an expressly agreed pre-order period. Your legal rights to cancel for late delivery, including where an essential deadline is missed, are unaffected.

Contact and returns

Simon Pyne trading as Grip & Green
46 Cormorant Drive
St Austell
Cornwall
PL25 3BA
United Kingdom

Email: simon@gripandgreen.com
Telephone: 07530 827216
Customer service: Monday–Saturday, 8.30am–5pm, UK local time.

Grip & Green is a sole-trader business and is not VAT registered.

See our Returns & Refunds Policy for cancellation and return instructions.